Refunds & Returns Policy

Please Read Our Return & Refund Policy Carefully:

Return:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mylifesessentials.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs will be paid for by the customer because of the free shipping policy we follow for all items in the USA. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@mylifesessentials.com.

How can customers return your products?

• By mail

What is the restocking fee?

• No restocking fee

How Will Customers Get the Return label?

For defective products: In the box
For customer remorse: Customer responsibility

The product conditions that we allow for returns:

• New

WHICH CIRCUMSTANCES WE OFFER RETURNS & REFUND:

WRONG PRODUCT:

If you discover your order is flawed please contact us by mail: support@mylifesessentials.com with photos of the wrong product, we will be providing a return shipping label. Once it is tracking we will ship a replacement product immediately.

CHANGE OF MIND:

You have 14 days to return your product if it is not to your liking  the return shipping cost, however, will be at the customer’s expense

EXCHANGE:
After 14 days we only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by email: support@mylifesessentials.com. We will process the free exchange.

CANCEL THE ORDER:

We usually ship orders immediately. Therefore if you’d wish to cancel your order please contact us immediately (No later than 12 hours after order has been placed ) to see  if it is possible to cancel your order. If your order has been shipped, it cannot be cancelled

** All refunds will be issued after the return product has been received and inspected.  It is going to take up to 4 business days to reflect in your checking account. Our goal is always the customers full satisfaction

Ship Returns To:

14460 Myford Rd.
Irvine, CA 92606

 SUMMARY           

1. In case you would like to request a refund, return, or exchange please contact our Customer Support team via email at support@mylifesessentials.com and include the evidence if required.
2. After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address:14460 Myford Rd, Irvine, CA 92606
3. You must return the product and provide a tracking number.
4. Once the tracking number has been received (or once we have received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file.
5. In order for My Life’s Essentials to ship a replacement product or process a refund for a damaged or incorrect product we require a tracking number for the item returned.

FAQ

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving your order, you can ask us for the following:

• A full refund if you don’t receive your order
• A partial refund if your order does not arrive within the guaranteed time (0-1 Days Processing/1-4 Business Days Delivery)
• A full refund if you receive an incorrect product, if there is a product missing from your order, or if the product is not at all as described.

Full refunds are NOT available under the following circumstances:

• Your order does not arrive due to factors within your control (I.E. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside of our control (I.E. delayed by a natural disaster).

All our products are backed with a 14-day money-back guarantee. Just message us on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly use the Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money-back guarantee. Just contact us and we will refund the purchase price.

If you are unsatisfied with your purchase, you can return it for a replacement or refund. No questions asked! The return shipping of the item that is being replaced is at the customer’s expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Are there any items I can’t return?

Hygiene and our customers’ safety are of the utmost importance, which is why there are specific types of products that CAN NOT be returned such as:

• Face and body products if opened, used, or have a broken protective seal
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewelry if the seal has been tampered with or is broken