We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs will be paid for by the customer because of the free shipping policy we follow for all items in the USA. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
How can customers return your products?
What is the restocking fee?
How Will Customers Get the Return label?
For defective products: In the box
For customer remorse: Customer responsibility
The product conditions that we allow for returns:
WHICH CIRCUMSTANCES WE OFFER RETURNS & REFUND:
If you discover your order is flawed please contact us by mail: firstname.lastname@example.org with photos of the wrong product, we will be providing a return shipping label. Once it is tracking we will ship a replacement product immediately.
CHANGE OF MIND:
You have 14 days to return your product if it is not to your liking the return shipping cost, however, will be at the customer’s expense
After 14 days we only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by email: email@example.com. We will process the free exchange.
CANCEL THE ORDER:
We usually ship orders immediately. Therefore if you’d wish to cancel your order please contact us immediately (No later than 12 hours after order has been placed ) to see if it is possible to cancel your order. If your order has been shipped, it cannot be cancelled
** All refunds will be issued after the return product has been received and inspected. It is going to take up to 4 business days to reflect in your checking account. Our goal is always the customers full satisfaction
Ship Returns To:
14460 Myford Rd.
Irvine, CA 92606
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 14 days of receiving your order, you can ask us for the following:
Full refunds are NOT available under the following circumstances:
All our products are backed with a 14-day money-back guarantee. Just message us on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly use the Contact Us form to discuss the details with us.
All our products are backed with a 14-day money-back guarantee. Just contact us and we will refund the purchase price.
If you are unsatisfied with your purchase, you can return it for a replacement or refund. No questions asked! The return shipping of the item that is being replaced is at the customer’s expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety are of the utmost importance, which is why there are specific types of products that CAN NOT be returned such as: